Resume

Professional Summary

GG-13 IT Project Manager with 11+ years of progressive IT experience across the Federal Government, including DISA, specializing in operations management, automation development, and cybersecurity operations. Proven leader in high-pressure environments, directing teams of 20+ personnel and delivering enterprise-scale solutions using Artificial Intelligence, SharePoint, Power Automate, and ServiceNow. Recognized for translating complex technical requirements into mission-critical operational capabilities.

Key Competencies

• IT Project Management
• Cybersecurity Operations & Incident Response
• Artificial Intelligence (AI) Development & Implementation
• SharePoint & Power Platform Development
• Enterprise Infrastructure Management
• Process Automation & Workflow Design
• ITIL Service Management
• Cross-Functional Team Leadership
• ServiceNow Analytics & Reporting
• Stakeholder & Executive Communication
• Docker & Virtualization Technologies

Work Experience

1. IT Project Manager (PLCYPLN)

   GG-13 (2210)

   Defense Information Systems Agency (DISA)

   Dec 2024 – Present

   Hill AFB, UT

   40 hrs/week

   • Strategic Planning: Lead IT project management initiatives in J-9 Future Operations, synchronizing agency efforts with customer requirements to enhance operational effectiveness and achieve mission-critical goals across DISA.
   • Program Development: Spearhead Operational Service Manager as a Service (OSMaaS) program, coordinating cross-functional teams and stakeholders to establish ITIL-aligned service management practices for Mission Partners.
   • Systems Integration: Oversee integration of SharePoint Online, Power Automate, Forms, and Power Apps solutions to streamline project delivery and operational workflows supporting enterprise-level IT initiatives.
   • Technical Leadership: Provide senior-level technical guidance on complex IT implementations, mentoring team members in project management best practices while driving continuous improvement in delivery processes.
   • Solution Development: Conduct comprehensive analysis of business requirements to develop tailored IT solutions, evaluating and optimizing systems and procedures for maximum efficiency across DISA operations.
   • Stakeholder Coordination: Coordinate between engineering and customer teams to ensure alignment of technical solutions with business objectives, facilitating collaboration across multiple Lines of Business.

2. IT Cybersecurity Specialist (Battle Captain)

   GG-13 (2210)

   Defense Information Systems Agency (DISA)

   May 2022 – Dec 2024

   Hill AFB, UT

   40 hrs/week

   • Team Leadership: Directed team of 20 personnel as Battle Captain in J-9 Current Operations, managing resources and coordinating synchronized responses to evolving operational challenges across the DISA Enterprise.
   • Automation & Development: Designed and implemented Microsoft Power Automate workflows integrated with SharePoint Online, automating routine operational tasks and reducing manual effort across incident management processes.
   • Executive Communication: Prepared and delivered formal and informal briefings to DISA chain-of-command and Senior Executive Service (SES) leadership on critical incidents, projects, and enterprise-wide user impact.
   • Incident Management: Oversaw Authorized Service Interruption (ASI) processing and evaluation, assessing impact of ongoing maintenance actions and making decisive approval decisions outside normal duty hours.
   • Process Improvement: Analyzed cross-functional processes to refine operational techniques, developing new criteria and procedures that enhanced DISA-wide incident response and network operations capabilities.

3. IT Cybersecurity Specialist (Watch Officer)

   GG-12 (2210)

   Defense Information Systems Agency (DISA)

   Mar 2020 – May 2022

   Hill AFB, UT

   40 hrs/week

   • Incident Response: Served as Watch Officer monitoring and analyzing real-time network and system activities, executing incident prioritization and resource allocation as single point of contact for reporting and communications.
   • Compliance & Security: Implemented and maintained incident response procedures and playbooks aligned with DISA security policies, ensuring availability, integrity, and confidentiality of enterprise information systems.
   • Training & Development: Contributed to training programs for incident response staff, participated in tabletop exercises and simulations to test and validate effectiveness of response plans and procedures.

4. IT Specialist (G6 Helpdesk)

   GS-11 (2210)

   Army National Guard

   Jun 2018 – Mar 2020

   Draper, UT

   40 hrs/week

   • Cybersecurity Advisory: Served as Mission Support Command Cybersecurity Advisor, ensuring UTARNG security posture was maintained and risks identified with mitigating actions implemented across the state network.
   • Technical Expertise: Provided multi-level help desk support independently across all state automated systems, resolving complex software and hardware issues using sophisticated diagnostic tools and reference materials.
   • System Administration: Installed, configured, and maintained workstations, network operating systems, and application software across diverse hardware platforms using SCCM imaging and device management.

5. IT Specialist – Global Service Desk (Specialized Contractor)

   HPE / DXC Technology / Chameleon Integrated Services @ DISA

   Jul 2016 – Jun 2018

   Hill AFB, UT

   40 hrs/week

   • Tier 1 Support: Served as first point of contact at the DISA Global Service Desk, troubleshooting and resolving a wide range of IT issues for thousands of local and remote users across the DoW enterprise.
   • Application Support: Supported 400+ mission applications including DoW Enterprise Portal Services, Defense Collaboration Services, mainframes, and military pay and financial management systems.
   • Account & Access Management: Performed account management, password resets, and access permission changes while enforcing DoW security policies and protocols.
   • Knowledge Management: Contributed to development and maintenance of knowledge base articles, empowering users with self-help resources and reducing average resolution time on common issues.
   • Cross-Tier Collaboration: Coordinated with Tier 2 and Tier 3 teams to escalate complex issues, identified recurring trends, and helped drive proactive solutions that improved overall service desk effectiveness.

6. Signal Support Systems Specialist (25U)

   E-4 / Specialist

   Army National Guard (Active + IRR)

   Apr 2015 – May 2023

   Camp Williams, Utah

   • Signal Operations: Installed, operated, and maintained voice and data communication systems, ensuring reliable and secure connectivity for tactical operations in the field.
   • Equipment Management: Configured and troubleshot radios, satellite systems, and cryptographic devices, performing preventive maintenance and repairs to uphold operational readiness.
   • Network Infrastructure: Established mobile communication facilities by deploying routers, switches, and cabling to provide tactical network connectivity during exercises and deployments.
   • Training & Readiness: Trained unit personnel on proper use and maintenance of signal equipment and conducted signal assessments to identify and mitigate communication challenges.
   • Joint Operations: Coordinated with higher headquarters and adjacent units during joint and multinational exercises to establish interoperable communication links across the battlefield.

Education & Training

• Signal Support Systems Specialist (25U) Advanced Individual Training

  U.S. Army Signal School · Fort Gordon, GA

  Completed military occupational specialty training in tactical voice and data communications, network setup, radio and satellite systems, and cryptographic equipment operation.

  2016

• ASVAB Qualification Scores

  U.S. Armed Forces Aptitude Battery · U.S. Army

  Surveillance & Communications (SC): 119 · Electronics (EL): 114 · Skilled Technical (ST): 114 — qualifying for technical specialties in signal, electronics, and intelligence career fields.

  2015

• High School Diploma

  Layton High School · Layton, UT

  2014

Certifications

• CompTIA Security+
• ITIL 4 Foundation
• HDI Knowledge-Centered Service (KCS) Principles
• HDI Support Center Analyst
• MS-900 Microsoft 365 Fundamentals
• AI-900 Microsoft Azure AI Fundamentals
• COMSEC Account Manager (CAM)